Service Manager - Windsor

IME is seeking an experienced and proactive Service Manager to manage and grow our existing client base in Northern Colorado. The successful candidate will be responsible for building and maintaining strong relationships with customers, identifying new service opportunities in assigned vertical markets and ensuring customer satisfaction.

If the following describes you – Let us know!

• You believe customer satisfaction is paramount
• You love the challenge of finding unique solutions for complex commercial and industrial electrical projects
• The idea of growth and expansion motivates you
• You are a team player who is ready to take on the challenge of growing a Service Department
• You are a natural networker who never hesitates to help or connect people

The Service Manager will report to the Operations Manager and work at IME’s Windsor location in dynamic Northern Colorado – one of the most sought-after locations in the U.S. Windsor is a rapidly-developing community located in the heart of Northern Colorado between the mountains and the plains where open sky meets towering peaks.

• Build and maintain strong relationships with key accounts, identifying their needs and providing effective solutions.
• Identify new business opportunities, including upselling and cross-selling to existing clients and prospecting for new clients. Create and execute account plans and strategies to achieve sales targets and goals.
• Collaborate with internal teams, including sales, operations, and project management, to ensure customer satisfaction and project success.
• Estimate projects per plans and specs, on a conceptual basis, and coordinate larger opportunities with the estimating department. Effectively project job costs and profitability.
• Prepare and present reports and presentations to clients and internal stakeholders.
• Ensure compliance with company policies and procedures, including safety regulations.

• Experience as a Service or Account Manager in the electrical contracting industry with responsibility for managing project budgets, design/build, and other construction work activities.
• Bachelor’s Degree in Construction Management, Electrical Engineering, related discipline, or equivalent combination of education and experience.
• Proven track record of achieving sales targets and building strong customer relationships.
• Knowledge of basic principles of scheduling and project management for construction.
• Strong communication, negotiation, and interpersonal skills.
• Self-motivated, proactive, and able to work independently and as part of a team.
• Proficient in Microsoft Office and CRM software.
• Excellent communication skills –strong negotiation and conflict resolution skills. The ability to articulate a message and explain complex information to audiences with varying levels of technical knowledge.
• Proficient computer skills including Microsoft Office Suite, CRM software, Bluebeam and Accubid/Live Count
  

Established in 1946, IME is part of Quanta Services, the largest specialty contractor in North America. We base our business model on always doing the right thing and pride ourselves in finding the best processes and practices in everything we do. As an electrical contractor, we install and service the power and lighting to commercial and industrial buildings in the Western US.

Working Conditions:

The majority of the time you will work in a typical office environment, the remainder of the time you will be on construction job sites. When on construction job sites you will encounter typical construction conditions including extreme temperatures, noise, dust, mud debris, welding, leading edge, trenching, and shoring, sometimes in a confined space.  You may be required to visit multiple locations during any one day.

Benefit Overview:

IME provides an industry-leading comprehensive benefits package.  Full-time employees are eligible to choose from a variety of healthcare coverage options, which become effective the first of the month after hire.  In addition, employees are offered a substantial amount of PTO and are immediately eligible to make contributions to a generously matched and fully vested 401k. 

Salary Range:  90,000 to 120,000 annual salary 

 *Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.*

The statements included in this job description are not intended to be all-inclusive.  They represent typical elements and criteria necessary to successfully perform the job.  Other duties may be assigned as required.  It is the policy of the company to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunities Commission (EEOC).  In accordance with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendment Act (ADAAA), the company does not discriminate against applicants and individuals with disabilities, and when needed, will provide reasonable accommodations to applicants and employees who are qualified for a job, with or without reasonable accommodations, so that they may perform the essential job duties of the position.  Furthermore, it is company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment.  

Intermountain Electric, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment. In addition to federal law requirements, The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Company strives to maintain a work environment free from all forms of unlawful employment discrimination. The Company will not tolerate any form of discrimination on the basis of race, color, religion/creed, gender, sex, pregnancy, national origin, age, citizenship status, veteran status, military service, disability, genetic information, sexual orientation, gender identity, marital status, familial status or any other characteristic or status protected by federal, state, or local law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related criteria (including but not limited to experience, skill, and job performance) will be considered. Please note that the Company’s commitment to extending equal opportunity does not in any way alter or diminish the at-will relationship we maintain with our employees.